Robert Benchley: “My good man, would you please get me a taxi?”
Uniformed Man: “I’m not a doorman. I’m an admiral in the United States Navy.”
Robert Benchley: “Alright then. Get me a battleship.”
I bet you rarely agree with people who cry when you ask them tough questions—or buy things from salesmen who wave their arms and scream at you. (Wacky waving inflatable arm-flailing tube men notwithstanding.)
But what about a politician who stands on his convictions, who fights for them with enthusiasm—or a salesman who knows everything about the product and exudes confidence? Sold!
When you’re giving any form of public talk, sales pitch, or even sharing an opinion with your friends, one factor that can make or break the outcome is how you manage your demeanor. Do you get angry easily? Do you speak softly with little conviction? Do you make eye contact?
It’s all a matter of poise, and it can affect your ethos for better or worse.
We often hear about poise as a single attribute. Either someone has it or they don’t. Like the flu. But upon reflection poise seems to be a more complicated concept. I’ve seen people “lose” their poise mid-speech, and I’ve seen people “gain” it after stumbling out of the gate.
So what exactly is poise?